priceline.com Incorporated Support Ticket

Poor customer service

Created By: Scottiepup's Picture Scottiepup Last Reply: Scottiepup's Picture Scottiepup
Priority Level: [Medium] Status: [Open]
Created: 8 months ago Last Updated: 8 months ago
Department: N/A Replies: 0

We had to pay for rooms at the hotel that we had a confirmed reservations from Priceline - after calling Priceline that evening at the hotel it took 1 hour and 20 minutes to get no resolution other than to refund our money in 5-10 days. This ruined our trip as we were now $200 short in our spending money plus we had to pay for the hotel rooms - we booked for two friends and they were going to pay us for their rooms but they had to pay hotel directly as well. Priceline only blamed the hotel. We missed our dinner reservations as well.


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