Sit-'n-Sleep Support Ticket

Created By:	alty	Last Reply:	alty
Priority Level:	[High]	Status:	[Open]
Created:	6 months ago	Last Updated:	6 months ago
Department:	N/A	Replies:	0
Product:	Foam Mattress Miralux

In southern California there is a mattress company named “Sit-N-Sleep” which fills the airwaves with advertising. My wife and I bought a mattress from them after laying on dozens of mattresses in their store. When the mattress was delivered it was much softer than the one we tested in the store. Because “Sit-N-Sleep” had a “..return the mattress within two month return policy which included a 20% restocking fee,” we continued to sleep on the mattress for a month.

After a month we returned to the store and contracted to trade up to a firmer mattress. The extra cost including the 20% restocking fee came to more than $600.00. Sit-N-Sleep said they would deliver the new mattress and pick up the old mattress in about a week.

A few days later we noticed some of the mattress tags were wrongly placed. At that point we realized the delivery guys had put the mattress on our bed up-side-down. When we turned the mattress over and laid down on it we noticed it was much firmer. We canceled the second delivery and pickup and Sit-N-Sleep said they would remit our credit card payment within 3 business days. Two weeks went by and nothing had been done. We are now disputing the payment with our credit card company.

It has now been more than two months and we discovered that the mattress was not put on our bed up-side-down. Now we suspect the entire mattress may be a reject poorly constructed. We paid almost $2000.00 for a mattress that should have been sold at an outlet mall.

CUSTOMERS RESPOND HERE: Read the replies to this ticket Write a review about Sit-'n-Sleep! Create a support ticket for Sit-'n-Sleep! More Sit-'n-Sleep reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE: Business owners and decision makers: Claim this company Companies: Respond to this ticket Click here to take the pledge

There are no replies yet.

• Poor quality, Poor service

• quality is poor
• Poor Service
• Poor voice transmission quality
• Buxton Bag
• Poor quality Dockers
• Poor Quality
• Poor Service
• POOR QUALITY
• Poor customer service
• poor customer service/promotional program
• Poor Video Cassette Quality
• Poor Service
• Twelve O'Clock High
• Poor quality
• Poor, poor customer service
• Poor, poor, poor.

More

• POOR QUALITY
• Customer Service Very Poor
• customer
• The worst store to deal with
• Directv overcharged
• BAD CORPORATE CUSTOMER SERVICE
• poor all around junk furniture...
• Poor Construction Quality
• The poor quality product
• Poor Quality/Poor Service
• POOR QUALITY TOOLS AT ACE
• Poor
• Scam
• Quality Lacking