Sears Support Ticket

Online purchase - #04483754000

Created By: Oldman's Picture Oldman Last Reply: Oldman's Picture Oldman
Priority Level: [High] Status: [Open]
Created: 11 months ago Last Updated: 11 months ago
Department: N/A Replies: 0
Product: #04483754000

Order Confirmation # 53843980
The reason I am writing is that this was in stock when bought during your great sale only to be canceled by you, now during the whole time it has been listed on your site as "in stock" except for a higher price change, so I called and was told yes it's in stock would you like to order it, I told the girl that I had ordered it and that you canceled it, not backordered. I said I have my info and I want it at the price I bought it at during the sale, she said she could not and a manager would have to do that, I said ok she said I will get them and click she hung up, I called back and had to go through the whole thing again only this time a manager said why did I cancel it and I told him you did not me, then got the saying well I can not offer it at that price and he hung up. Needless to say I did not call back again instead I am writing you. Now a company that wants me as a customer should go out of their way to correct this by selling it at the price I bought it at since it's still is in stock ready to ship.


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