verizon fios Support Ticket

No HD picture - Fios TV - HD

Created By: gopalvenu's Picture gopalvenu Last Reply: gopalvenu's Picture gopalvenu
Priority Level: [High] Status: [Open]
Created: 8 months ago Last Updated: 8 months ago
Department: N/A Replies: 0
Product: Fios TV - HD

I have Verizon FIOS TV service, with HD. It has been working for the past few months. Suddenly a few days ago it stopped working. In calling Verizon Tech support they say it happened due to a 'firmware' update on the Motorola Set-top-box that makes it not work with some TVs such as my Samsung. They say it is a known issue and simply closed the case without fixing my problem. I would like to have the support ticket open till my problem is fixed. They suggested an alternative (component cables) that is not workable for me. This service was working and suddenly it stopped working due to a change on their side. Apparently a lot of people besides me are also affected.

Venu Gopal


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