Magicjack .com Support Ticket

My magic device does not work any more - Internet phone device

Created By: rathavale's Picture rathavale Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 3 months ago
Department: N/A Replies: 3
Product: Internet phone device

I purchased a magicjack phone device in US.As per a mail received on February 11,2009 from the company, my account ID is 9468471. I have successfully used the device in US and also from India, where I am located at present.

However the device is not functioning for last two months.In my latest attempt to use the device, I got a message to click and wait for updating(upgrading). After doing so, I got a message stating that I would receive a mail from the company and that the device would become operational on my confirmation of receipt of this message.However,I did not receive any message from the company on two attempts. I can not contact the company on phone and, although they have my e mail address and I have received their messages periodically, I do not have their e mail address for replying, as their messages are sent by no-reply@magicjack.com.

I would like to pay for additional year before February 10,2010 and continue to use this wonderful facility.However,it would be futile to do so, if I can not use the device any more.
Please ask the customer care department of the company to get in touch with me using a respondable e mail address and fix the current problem.


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Ticket Replies


emani says: (2 years ago)
 0
how do i get in contact with a person to speak about my magic jack



Marathon says: (2 years ago)
 0
I cannot log on to my magic jack on my iPhone keeps telling me my device is not on acct but it sends my password to my email I want to open new acct if possible



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