Magicjack .com Support Ticket
My magic device does not work any more - Internet phone device
|Created By:||rathavale||Last Reply:|
|Created:||5 years ago||Last Updated:||10 months ago|
|Product:||Internet phone device|
I purchased a magicjack phone device in US.As per a mail received on February 11,2009 from the company, my account ID is 9468471. I have successfully used the device in US and also from India, where I am located at present.
However the device is not functioning for last two months.In my latest attempt to use the device, I got a message to click and wait for updating(upgrading). After doing so, I got a message stating that I would receive a mail from the company and that the device would become operational on my confirmation of receipt of this message.However,I did not receive any message from the company on two attempts. I can not contact the company on phone and, although they have my e mail address and I have received their messages periodically, I do not have their e mail address for replying, as their messages are sent by firstname.lastname@example.org.
I would like to pay for additional year before February 10,2010 and continue to use this wonderful facility.However,it would be futile to do so, if I can not use the device any more.
Please ask the customer care department of the company to get in touch with me using a respondable e mail address and fix the current problem.
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