HHGregg Support Ticket - Knoxville, Tennessee

Lack of customer service & complaint on TV - Toshiba Hi Def. DLP Projection TV

Created By: knoxgal's Picture knoxgal Last Reply: knoxgal's Picture knoxgal
Priority Level: [Low] Status: [Open]
Created: 10 months ago Last Updated: 10 months ago
Department: N/A Replies: 0
Product: Toshiba Hi Def. DLP Projection TV

We purchased a 56" Toshiba DLP Projection TV from HH Gregg on June 27, 2006. By August 2007 we had to have the lamp replaced and again Jan. 8th, 2009. The repair company they use us Norman Electronics. Both times we have had difficulty getting the service call. On Jan. 8, 2009 the lamp went bad in the TV and we went directly down to HH Gregg to set up the service call and to buy a 22" flat panel Sharp TV to tide us over. They assured us that the repair co. would call us in the morning to let us know when to expect them. When I never got the call I called HH Gregg. No record of the service call! I put in another request and we were told by Normans Elec. that they would be out Jan. 14th and would call first to let us know what time they'd arrive. I waited again and received no call. When I called Normans they said that they had just ordered the part two days before and it'll take another 7-10 days to get the part in! I called HH Gregg to complain and even called their corporate office but was told there was nothing they could do. Why were we told they'd be out on the 14th? When the lamp went out the first time we had a problem getting the part in so finally they shipped the part directly to us and a local company installed it. When I asked HH Gregg about the TV and the problem with the lamp going out twice (was this a lemon of a TV?) they said there was nothing they could do and unless a repair company stated that there was something that was causing the lamp to go out we were "SOL". I'd never buy another Toshiba TV nor buy anything from HH Gregg as they have no service. By the way, that little 22" Sharp TV we bought? After bringing it home we discovered one of the pixels was blown which ment returning to the store to exchange it for another one!


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