Comcast Support Ticket

Internet signup

Created By:	djhk	Last Reply:	djhk
Priority Level:	[Low]	Status:	[Open]
Created:	2 months ago	Last Updated:	2 months ago
Department:	N/A	Replies:	0

Signed up for High Speed Internet in the Westminter,CO Circuit City store.

Every thing went wrong after the salesperson entered the order.

The modem did not have a promised install kit in the box. Used a splitter and coax cables.

After install, the PC could only connect to a Comcast site.
Called the number and talked to a Comcast rep who had no record of the Circuit City Order. Offered the order confirmation code. No help.

He connected me to a technician who activated the modem and transferred me back to the Comcast rep.
The rate is now $35 for 3 months not the rate in the promotion.

Returned to Circuit City. A manager was able to contact Comcast and had the rate changed to the lower rate.

After the first bill, I submitted three rebates to CCityrebates.com. All were denied due to a bad bill.

Back to Circuit City. A manager called and was told that the rebates had not been submitted. False. I have the denial letter. He faxed the rebates.
I'm waiting for a response before filling fraud claims.

This appears to be a scam.

In addition to the rebate problem,
I can not get a Comcast login. The chat reference numbers are CR14080986 and CR141681881.

What could have been a simple self install has become a nightmare.

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