direct tv Support Ticket

Inaccurate billing - billing/customer service

Created By: chefgreg1's Picture chefgreg1 Last Reply: chefgreg1's Picture chefgreg1
Priority Level: [Emergency] Status: [Open]
Created: 2 weeks ago Last Updated: 2 weeks ago
Department: N/A Replies: 0
Product: billing/customer service

I have cancelled my account as of September. I have been a loyal customer for years but was threatened with collections action just the same and they claim that I never cancelled. I was hung up on by the agent who called me when I became irate by the threat. when I called this morning they were much nicer but refused to help. the only reason I cancelled was because I didn't see any loyalty from Directv to me. Now I know I was right.


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