Gifts.com Support Ticket

Created By:	jasongchu	Last Reply:	jasongchu
Priority Level:	[High]	Status:	[Open]
Created:	2 months ago	Last Updated:	2 months ago
Department:	N/A	Replies:	0
Product:	giftcard

I redeemed a gift certificate from gifts.com over a week ago, for a $100 credit at overstock.com. The overstock.com credit code was supposed to be emailed to me within 2 days; it was not, and I emailed customer services. They claimed that they were out of stock, and receiving more codes on Friday. By Saturday, I still had not been emailed. i called again today, Monday, and after sitting through several rounds of customer "service" and being told several times that supervisors were "in meetings," got the answer that overstock.com and gifts.com were "in talks" until an indefinite time in the future. At no point did gifts.com take the initiative to contact me or inform me of the situation, and they offered no resolution other than refunding my certificate - which will take an additional business day - and "letting" me choose another merchant. Incredibly unprofessional and unhelpful, I would highly suggest not using the gifts.com service - they were able to turn redeeming a gift into a burden and a chore.

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