smartlidz Support Ticket

Fraud - SmartLidz

Created By: kamatra's Picture kamatra Last Reply: kamatra's Picture kamatra
Priority Level: [High] Status: [Open]
Created: 2 months ago Last Updated: 2 months ago
Department: N/A Replies: 0
Product: SmartLidz

Confusing automated order system resulted in a double order. Called co. to verify amount ordered & date shipped. Automated system said item had not shipped yet. So called Customer "service" to cancel order. Operator Deborah (8134), said i could not cancel as items had shipped. Was given a bogus tracking #. Told i could cancel back order of 6 items. I had only ordered 1. Called back customer service # repeatedly but they would not take call.


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