Safeway Support Ticket

Created By:	marlis	Last Reply:	marlis
Priority Level:	[Medium]	Status:	[Open]
Created:	4 months ago	Last Updated:	4 months ago
Department:	N/A	Replies:	0
Product:	False Advertising

WATCH OUT FOR FALSE ADVERTISING AT SAFEWAY ~Looking at their"Super Price Coupon Specials!" it had buy any two Pepsi~Cola 12~packs and get 3 more free plus 1 free participating bag of Tostitos.The regular price for the sodas was $5.99 each,but with the club card they were to be $3.99 each and I used the club card.I was charged $5.99.

I spoke up and said I should have been charged the club card price.A supervisor and/or manager was called over.She said that you have to pay the regular price for the items.I asked her where did it say that on the ad and she said that is what it means(however it was not stated in the circular).I find it interesting that there are tons of disclaimers located on the weekly ad circular yet no where does it say one has to pay full price for these items.When I went to Harris Teeter they confirmed that when they have a buy two get three free promotion and the item is also on sale,you pay the sales price.Safeway\'s customer service is lacking and I think they mislead customers on purpose since a lot of people who shop there probably don\'t want to take the time to complain about not getting an item at the price they should have to pay.The people in the long line behind me agreed that I should have been given the sales price.Beware of Safeway and let your complaints be known.If you do not want to be taken advantage of you must examine your receipt closely.The customer service at most Safeway stores is unacceptable.

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