PODS Support Ticket

Delivery date not honored - Delivery

Created By:	warnoc	Last Reply:	warnoc
Priority Level:	[Emergency]	Status:	[Open]
Created:	3 months ago	Last Updated:	3 months ago
Department:	N/A	Replies:	0
Product:	Delivery

After talking to customer service this morning it became apparent that PODs central has no control over the local PODs sites to adjust delivery schedules and won't give out the phone numbers to the local PODs handlers. The local PODs sites have total control over delivery schedules which puts the consumer at considerable risk as each individual PODs site schedules as they wish. For us that means the delivery date we were promised by PODs central wasn't honored by the local PODs site. We hired movers and now will have to pay a cancelation fee and try to find new movers as the others are booked up for weeks. We are very angry that PODs won't even try and honor the original delivery date. They said they'd review our phone conversation where they told us we would have our POD delivered and then give us $100 for our trouble if they did give us the wrong date. Bottom line, don't believe the delivery dates that PODs gives you. Expect to wait at least 2 weeks to get your stuff. I'll be letting all my friends and anyone I hear is moving know that PODs is not the way to go for moving. Call UHaul.

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