IOPTICS Support Ticket

Customer Service - Eyeglasses

Created By: modpodge's Picture modpodge Last Reply: modpodge's Picture modpodge
Priority Level: [High] Status: [Open]
Created: 7 months ago Last Updated: 7 months ago
Department: N/A Replies: 0
Product: Eyeglasses

I purchased a pair of prescription glasses on 3/18/09 at a cost of $740 paid in full at time of purchase. Glasses came in with a scratch and had to be sent out again. I picked up glasses and after wearing for an hour they began to hurt and left a huge indentation on my nose. I went back for an adjustment-the nose pad was changed-however-this changed the position of the progressive lens, rendering my vision less than clear. When I went back to see what could be done to remedy this I was told it was “me” and that the glasses were made to the correct specs-I was just a “difficult” customer- I should try to get used to the glasses-my problem was that they were new. Note-my husband and I have spent over $8000 on eyeglasses in this place over the past few years!! They are very glad to take your money-but if there is a problem they blame the customer.
I want my $ back so that I can purchase new glasses elsewhere. I cannot see without glasses and cannot afford to absorb a $740 loss.


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