Toys R Us Support Ticket

Created By:	coreypf	Last Reply:	coreypf
Priority Level:	[Medium]	Status:	[Open]
Created:	2 months ago	Last Updated:	2 months ago
Department:	N/A	Replies:	0
Product:	Cribs

I purchased all of my necessities for my baby at Babies R Us, thousands of dollars worth. The crib I purchased for my daughter was recently recalled, as it seems that babies died using these Jardine cribs. As soon as I became aware of the recall, I contacted the recall center. This is where it becomes very baby unfriendly. The recall center mailed me an envelope to send them all of the cribs hardware in. Unfortunately, you have to take your crib totally apart and your baby has no place to sleep while you mail the parts in. Several days later, meanwhile my daughter is still with out a bed. Jardine cribs sends me a voucher for a new crib, which is only good at Babies R Us.

I go to Babies R Us in South Portland, Maine and they tell me they have no cribs for my voucher amount, but I can use the voucher towards a new, more expensive crib. Fine, I want my daughter to have a crib that is safe and she needs it straight away. Next, I choose a crib which is $60. more then my voucher and I go to order it, only of course they have none in stock. I check on a couple of other cribs that are more then that and they are not in stock either. Now what do I do? They tell me that I have to order the crib, from their warehouse, but it will only be 7 to 14 days and I will have my new crib. I explain to them how my infant daughter has nothing to sleep in and they seem not to care. Babies R Us promises to call me as soon as my new crib arrives. I wait, and wait, and wait....14 days has gone by and I call Babies R Us. They still do not have my crib and they are not sure when it will be in. I tell them that it is truely unacceptable and I need to get my daughter a crib ASAP. I ask if they will refund me my voucher and they said they will not. I ask if they will give me credit to use at Babies R Us for the amount of my crib, so that can go elsewhere and buy a crib, without loosing hundreds of dollars. They say they cannot do anything for me and will not help me out, the only thing I can do is wait for my crib to arrive. I call every day and check to see if the crib is in. Finally on the 21st day after I placed my order, it had arrived. I went to pick it up with my older 3 year old daughter. The box it was in was all smashed up on one end and I was worried it was going to be damaged, in fact, at that point I felt like crying. My 3 year old daughter asked if she could go on the Elmo ride in the lobby of Babies R Us, but I didn't have any quarters. So I asked the clerk who was checking us out if we could have 4 quarters for a dollar bill. You know what she told me??? She said "No" that she couldn't open her drawer without a cash sale. Well, I'll tell you what, don't waste your money supporting Babies R Us, because they do not care about your children! I am so upset with them, yet can do nothing but warn other consumers:(

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