AMTROL, Inc Support Ticket

Created By:	marksimpson	Last Reply:	marksimpson
Priority Level:	[Medium]	Status:	[Open]
Created:	2 months ago	Last Updated:	2 months ago
Department:	N/A	Replies:	0
Product:	WH-7P 41 gallon tank

I purchased a WH-7P indirect tand from Home Depot in the spring on 2006 along with a new high efficiency gas boiler.
It ran fine for about 18 months when the controller went bad and had to be replaced. Last year another controller. So far $260 in parts for a $1000 tank and now the rep would like me to purchase a mechanical controller at more than $200. Is this company nuts?
I will never buy another Amtrol product or recommend one to anyone, in fact I will go out of my way to tell folks the horror stories of this product.
Customer service is a joke, they continue to insists it must be a problem with your boiler. Yeah it is, my boiler shuts off the pump to the indirect because it continues to receive a signal from the indirect saying it needs heat/hot water, this is after the pump has been circulating 190 degree water through the tank for over an hour with a set point of 130 degrees. I can monitor the water temperature in the boiler so I know its getting hot water and I know exactly how hot that is.
Giant Blue PIECE OF CRAP!

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