Hearthside Distributors Support Ticket

Company return policy never to help customer.

Created By: treedoc93's Picture treedoc93 Last Reply: treedoc93's Picture treedoc93
Priority Level: [Medium] Status: [Open]
Created: 5 months ago Last Updated: 5 months ago
Department: N/A Replies: 0

Ordered some parts in error online because parts picture and/or detailed description was not available. Items were not as expected once shipment received. Then no chance what so ever to get a refund because of company return policy. They now have my money and the products I returned. I am out the full amount of cost and shipping. (twice) One of the worst companies for customer service I have ever worked with. Would never recommend such a company to any one.
There are many other great companies out there online with much better customer service. Take the time to find them. This is not a good choice.


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