Hewlett-Packard (HP) Support Ticket

Created By:	velvet	Last Reply:	velvet
Priority Level:	[Emergency]	Status:	[Open]
Created:	11 months ago	Last Updated:	4 months ago
Department:	N/A	Replies:	0
Product:	hp compaq 6720s

Okay, I bought this hp compaq 6720s last december, Since then I

have had

2 replacement hard drives, both because the originals corrupted.

1 replacement motherboard, because the machine decided it wanted

a power on password after being shut down for 3 hours.

1 replacement battery pack, because the orginal one stopped charging

2x engineer visits I am still waiting on a third visit to replace

the motherboard...again, this was because hp sent out an

incorrect motherboard... which happened when the motherboard was

first replaced

1 new cd rom drive because the original one has failed.

I have had to downgrade the operating system from Vista business

to Xp Pro service pack 3 because the graphics card overheats and

resets.

The display now flickers randomly and the graphics card crashes

at regular intervals, I have hade the blue screen of death on

numerous occasions due to the graphics chip crashing.

The usb connections are to say the least tempremental.

I spoke to Mr Oliver Dyson at your head office in London, and not

to put too fine a point on it, That gentleman needs to spend a

little more time familiarising himself with the forums on this

website, because people in general are NOT happy with HP or the

customer service they provide.

I have attempted several times to obtain customer support for

this model....IT IS NOT SUPPORTED IN THE UK so I am automatically

passsed to the usa who cannot help because I am in the uk.

The graphics drivers for this machine have not been updated for

two years....

I have had nothing but trouble with this notebook since I bought

it. I am fed up being passed from pillar to post and I am of the

opinion that I am overdue a rerplacement machine.

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