Magic Jack Support Ticket

Billed Twice for 3 years? - Customer Service and Billing

Created By: arealluckywoman's Picture arealluckywoman Last Reply: arealluckywoman's Picture arealluckywoman
Priority Level: [High] Status: [Open]
Created: 3 months ago Last Updated: 3 months ago
Department: N/A Replies: 0
Product: Customer Service and Billing

Is there no telephone number to talk with a live person? I bought the magic jack over a year ago using the e-mail address arealluckywoman@aol.com. I did not try to activate it until today. I bought 3 years at that time (over a year ago). When I tried to put in that e-mail address, it said that e-mail address was already used and would not let me enter it, so I entered my work e-mail address. Now, I am expected to pay the $59.95 again because the magic jack is registered to a different e-mail address. Help, I do not want to pay again. Any suggestions on how we can rectify this?


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