Call-N-Carry Support Ticket

Created By:	biddyusmc	Last Reply:	biddyusmc
Priority Level:	[Medium]	Status:	[Open]
Created:	8 months ago	Last Updated:	8 months ago
Department:	N/A	Replies:	0
Product:	Prepaid calling card

I am writing to complain about my treatment at the hands of a calling card company. My husband is deployed to Nigeria and I can call him using a calling card. This morning I stopped at a Kangaroo Express gas station and purchased a $10 Call N' Carry rechargeable prepaid phone card. On the back of the card it says, 'Only .20 per minute and up to 50 minutes of talk time to....(other countries) Nigeria.' So, after trying to place a call a few hours later, I was told that the rate was now .38 per minute and I only had 26 minutes of talk time. I just purchased the card a few hours ago! I called the company and their excuse was that rates are subject to change any time without notice. I feel taken advantage of and lured in by a 'bait and switch' tactic. I can't see how this is legal. How can they print a rate on the card and offer a completely different rate later when you want to make a phone call? Who regulates this type of action? How many spouses and others have been fleeced by these types of companies, luring them in with low advertised rates only to discover that the rate is much higher? It can't be legal and it certainly isn't fair. Who can I contact to stop this?

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