verizon fios Support Ticket

Bad Installation Service

Created By: travel's Picture travel Last Reply: travel's Picture travel
Priority Level: [Medium] Status: [Open]
Created: 2 months ago Last Updated: 2 months ago
Department: N/A Replies: 0

Was scheduled to have Fios installed in a.m. of 10/28.
Arrived at the house at 8 a.m., by 11:45 no show so called Verizon. Was told the installers would be at the house by 2 or 3 p.m. At 4:15 no show, again called Verizon. Was switched from one department to another several times, cut off twice, and eventually got a message "We cannot process your call. Please hang up." This was 25 minutes on my cell phone. I gave up and left the house. At 5:30 my husband received a call at work from the installer who was outside the house. He said he didn't receive his workorder until 4:30p.m. He said normally work in our area is done by the Allen St garage; he was from the Lincoln garage. All I can say is if it is this difficult to communicate with you about an installation, why on earth would I want your product and the potential headaches. Cable is looking very good!


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