AMTROL, Inc Support Ticket

Amtrol Boiler Mate Failure - Amtrol 80 gal Boiler Mate

Created By: LhasaRescuer's Picture LhasaRescuer Last Reply: LhasaRescuer's Picture LhasaRescuer
Priority Level: [High] Status: [Open]
Created: 3 months ago Last Updated: 3 months ago
Department: N/A Replies: 0
Product: Amtrol 80 gal Boiler Mate

We are very disturbed at the quality of the product that AMTROL has on the market. We built our home in 1999 and not even living in it for 10 years have had 3 Boiler Mates fail, causing flooding of the basement, decrease in hot water and increase in oil usage during the failure.

The first two Boiler Mates were replaced by the company, but we had to pay for the cost of installation. Our technician called the company today that is on the warranty notice only to be told they would not replace the unit that is just 1 year old. The company rep proceeded to tell the tech that the cost of a new system would be $2500 plus shipping (and of course installation.) What does it take to ensure that consumers are covered by a warranty when the company is producing inferior products. When the home was built, our builder and plumber ensured us that this product was quality. Guess the quality has lapsed since the replacements are coming at lesser intervals.


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