Toshiba America Inc Support Ticket

Created By:	Tankweti	Last Reply:	Tankweti
Priority Level:	[High]	Status:	[Open]
Created:	5 months ago	Last Updated:	5 months ago
Department:	N/A	Replies:	0
Product:	Rebate Denial

Ordered Toshiba Laptop via ShopNBC, 1st time cust. They hawked $200 mail in rebate for product but did not state rebate not allowed to go to PO Box. I ordered online and rebate cert did not pop up til order went thru. PO box denial in fine print. Called several cust serv #'s, including Esend, several Toshiba cust serv #'s. Spoke to Michele ID# 4139 at Minnesota Rebate Center for Toshiba. Said would be OK if placed both phys address & PO box on rebate form, would go thru that way. Sent certif mail return rcpt. Point of all this is that same household does not get 2 rebates, one at phys add and 1 at PO Box. I live in trailer park, post office does not go house to house where I live. We have rural route boxes but they are unlockable and mail regularly stolen from them. I have had same PO Box for 10 years. Got nasty call from cust relations case mgr today who stated I was told wrong by Michele at Rebate Ctr and that rebate would be rejected and why didn't I ask before I made the purch if rebate could go to PO Box? (I rarely order, as I have been unemployed for a year, live alone, have little income, single woman without kids, siblings, living parents or relative and no other address to route this to). Manager Jesse said there was no higher person I could appeal to at his organization and that it was my tough luck that I did not have a physical address to receive rebate check. I asked him to Fed Ex it to me at my address and he flatly refused and said he did not have to. This person is located a 888-800-6841, Toshiba customer relations, badge# 127089. He refused his state location, would only say "West Coast". I am not going to give up on this issue. I would not have purch the computer without the rebate as I knew I could not afford it otherwise. I will be going to 7 on Your Side, news channel that helps people with consumer issues. All this will then be aired publicly, damaging Toshiba's corporate image and bringing their credibility into question. I am only trying to get a live human being, in the U.S. who speaks English and who is sensitive to concerns of the customer. Seems that is difficult to do. I have spent entire morning researching corporate Toshiba staff online and will get on phone and start calling now.

Marie Berberich
Tankweti@aol.com

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