merlins Complaint

would like to file a complaint...

Reviewed by Dawn
Complaint

would like to file a complaint for poor service against the 390 Eola location. Two weeks ago I went to thier location to have my oil changed and my driver side rear tire checked becuase it kept leaking air. I opted to have the 76000 check becuase I was advised to be rotating my tires every 76000 miles was also told I needed a new engine belt both of which I purchased. THis in essence I believe to be a good practive however I find it absurd to rotate a newly patched tire to the front driver side when I have three other tires that were purchased a year in a half ago from your naperville ogden location. Now the tire is leaking on the front driver side and when I went back to merlin to have them look at it. The service agent from 390 eola was arrogant and partronizing speaking to me as if I was a stupid child, advising it would be at least an hour before he would take a look at it and sugeested i fill it up with air. I took his advise but am extremley disturbed by the whole situtation considering they rotated the tires to begin with, an as a result I need to drive around the rest of the weekend with my 15mth old son until I can get it inspected by the men in Napeville.

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