Sears, Roebuck and Company (Sears.com) Complaint

washing machine home service - Kenmore Washer

ReverendRobert1's Picture Reviewed by ReverendRobert1
Complaint 		 0

To start, I'm not at all pleased with the service that I have been getting from from the home service repair center. When I got this washer about 4 years ago, I was asked if I wanted to buy the extended service plan. I was told that, "If they can't fix it, they will replace it, as long as you have the extended service plan. Even if you damage it yourself." The washer has given me problems from the second year till now. And this latest service repairman didn't know what he was doing. I had to help him and ended up cutting my finger on the bracket that he had me remove while he held the tub up. My finger is already showing signs of infection where it got cut. And, we don't have a working washing maching now, either. If we have to bring our clothes to be washed at the local public laundry mat, I might be sending sears a bill. I would like to know why I am paying for an extended service plan, and they STILL expect me to pay MORE FOR PARTS AND SERVICE??? And. I'm willing to bet that I will be getting a call from the Sears Service department in a few weeks, asking me if I want to extend my service agreement for another year or two.. What a joke. I think that it's time for Sears to close it's doors to the public. For good. Sears no longer has the customers best interest in mind or heart. Perhaps they never did.

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SearsCares says: (6 months ago)
 0
Dear ReverendRobert1,

It is disappointing to read about the experience that you have had with Sears service. My name is David and I work for the Sears Cares Team. I would like to assist you in resolving the issue with your washer. Please contact me at searscares@searshc.com so we can further discuss you concerns.
Thank you,

David V.
Senior Case Manager






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