Bloomex Complaint

very unhappy

Reviewed by TammyElizabeth
Complaint

I placed a same day delivery on Sat Oct 17, 2009. I wanted the flowers delivered on Sunday but was informed by phone that deliveries are not made on Sundays. Depite ordering at 4pm (cut off 1pm for same day), I was assured that the delivery could be made that evening between 6-9pm. I received e-mail confirmation the same day. The next morning (Sunday) received an e-mail notifying me of status change for delivery to be made Monday due to the late order.
The unfortunate nature of this is that the FUNERAL was Sunday, NOT MONDAY. It took me several attempts to reach a voice to cancel the order. Once done (on Sunday) I was informed I would receive confirmation of the cancellation Monday morning. So far I have not received anything (11am Monday) and once again have made several attempts to reach a voice at the company. I left a voice-mail but have not received a return phone-call.
The bottom line is that it was too late to order from another company....so NO FLOWERS were present at the funeral to represent our sympathy.

This is absolutely pathetic and I still don't know if the charge was cancelled!
I will never place an order with this company again.

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TammyElizabeth says: (1 month ago)

later received an e-mail update from Bloomed indicating that they can not cancel my order- either they want to bill me a 25.00 cancellation charge or they suggest I credit my next order...can you believe that?!!! I will never place an order again and I can't even reach someone in customer service to dispute it. The company is run by call centres. They can not connect you to customer service. The number they give you to call is the 1-800 number which prompts you to make an order or change your existing order...most times you're expected to leave a message. OH....so unbelievable frustrating. Has anyone had similar issues with this company? I'll certainly spread the word about the very poor service...not to mention it is the last thing needed during the loss of a loved one!

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