Wal-Mart (Walmart) Consumer Complaint

Please Improve

tire department

0  

I took my car into store #0195 in Escelsior springs.Mo. to have the tires rotated and balanced because I had bought the tires there 2 1/2 years earlier and I had the road hazzard plan. The guy said can't do it, need 4 new tires and walked out. I did not like his attitude. He then told me I could get two at 50% off and two at 25% off. I thought I would try another Wal-Mart and see what they said because I did not like the way I was talked to in Excelsior. Liberty store rotated and balanced the tires with no problem and said yes, I would need tires in the future. After a week, my husband I decided to go ahead and get the new tires while they could pro-rate them. Excelsior only had two of the tires, so they were supposed to get the other ones in and call me. They never did, I finally had to call them and yes, they had them in. I took the car in and the guys then told me I could get two @ 50% off and the other two I would have to pay full price for. I told them, no I would not do that, because the previous week i was told the other two would be 25% off. By now I am fuming because I have been messing with these tires forever. They let me have 2 for 50% off and 2 for25% off, but they weren't happy about it. I told them I did not want the road hazzard on the tires because I will never buy tires there again and didn't want to have to bring it back there. I looked on my bill before paying and found that they had charged me a tubeless tire repair fee for 4 tires at 9.50 a tire which was $38. They had taken $19 of that off. I questioned why I was being charged for the tubless tire repair when I had 4 new tires, they were not being repaired. They said well, they took $18 of that off. I had them take the other $20 off too because I did not have 4 tires repaired and refused to pay for that. Then they finally told me that is the only way the computer knows to print it off, that it should not have been on there. How many people get charged for things like this every day and not know it. I am one very unhappy customer and I will never buy tires from you again and neither will any of my three children and their families. I will not even go to Wal-Mart to shop any more if I can help it.


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rosenrandy's Picture By rosenrandy
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