direct tv Complaint

slap in the face - Awful Customer Service

madken's Picture Reviewed by madken
Complaint 		 0

i had direct tv service for nearly 5 years without a late payment or issue. I enjoyed the service for the most part....that is until i cancelled my service. I called, cancelled and was told to pay my bill in full online. I did this and soon recieved a call from a representative giving me an exit questionaire. then guess what! i received another bill...when i called about it they had no record of my cancellation and wouldnt budge or treat me with any curtosey that i had shown for years prior. even though my boxes were removed and other service had been activated at the same address already for the month i supposedly still had service. they refused to hear me out and a rep actually hung up on me!!! unbeleivable. what a goodbye slap in the face.

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