Home Depot, Inc. Complaint

returned open items place back on display

Reviewed by frustrated
Please Improve

Enough is enough! I've had two separate encounters with discovering pre-opened and scotch-taped merchandise, one being an expensive hi-wattage florescent bulb which did not work (about six months ago) and an expensive programmable thermostat last evening. Both times I had to make a SPECIAL trip back to the store to return them. Both times I requested to speak with store management about not placing returned re-sealed merchandise back on display. There is just too much of a chance of it being defective or having missing parts. It's also no fun when you have to stop a job and waste time returning a defective item. Both incidences were at Home Depot 0279. The first manager apologized exclaiming that item should not have been replaced on display and assured me that it would not happen again. After last evenings return the asst. manager, Mary Ellen, again apologized and offered to replace the item, but it was out of stock. She was very pleasant and wanted to satisfy me, and this I appreciated, but I requested a refund instead. It is apparent that the first manager, whos name I can't recall, either blatantly lied to me or doesn't have control of the store. I will be more careful in examining packaging in the future, but I should be able to depend on Home Depot to only display factory-sealed merchandise so we don't waste our time and gas, not to mention the frustration this causes your customers! Thank You, Joseph A. Mirabella

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