direct tv Complaint

rebate - Awful Customer Service

kaidyn's Picture Reviewed by kaidyn
Complaint 		 0

I have had nothing but problems with getting my direct tv rebate. Within 48 hours of getting my services I went on line and did the things I had to do to get the $21. rebate. The next month I got my bill and it did not show the rebate. I was told that it would be taken care of. I assumed they ment every month. The following month I got another bill and it had a late charge on it and did not have the rebate. I don't understand if they did not receive the original rebate request on line how where they able to contact me via my e mail? This time I spoke with Direct 8/3 I was told I would get the credit rebate but it would take some time. I told Direct that they charged me for the pay channels and I did not want them. She connected me to another rep. and he took the movie channels off. About two days later on 8/5 I spoke with another rep. about the the bill and rebate. I paid what I was told I owed $77.31. On 8/15 I get another call saying that they are not going to accept the rebate at all and I will have to pay full price for the year. This is truely deceptive business.

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