Staples, Inc. Complaint

"That Was Easy"??? We just spent...

Reviewed by rpfiii
Complaint

"That Was Easy"???

We just spent over $200 on back to school supplies for our kids. Staples offers "rebates" on certain items, which is nice in itself, but here's the silly part...

The register tape receipt is used to print out the rebate form. Each rebate tape is full of directions, instructions, disclaimers, and other legalease, and as a result, prints out over two feet long.

Again, not that big a deal, right? well, in addition to that print out, you also get a copy of your register receipt that must be mailed in along with the rebate form.

So what, right? well, our receipt was for almost 70 items, and it is almost three feet long when printed out.

But that's not the funny part.

Because we purchased several things that had rebates included with them, each individual rebate required not only a full printout of the rebate receipt, it also required an additional full copy of our register receipt. Doing a little math, each rebate consumed over five feet of register tapes, and we had a total of seven, so I now have in my hand a wad of over thirty five feet of 3-inch wide paper.

But wait--it gets even better...

With a rebate, you have two options--mail in, or on-line entry. It turns out, that with the online entry, there are only two numbers that you need to have in order to apply for your rebates, both of which are hidden somewhere on the rebate receipt form. One is seven digits with a hyphen, and the other is 18 digits, that you have to enter twice. But hold on there babba-loowie, there's more.

The big long 18 digit number on each receipt is the exact same number, and is printed out for each individual rebate. So really, all you needed was that single 18 digit number (which is also a barcode), that references the register purchase for all the items you obtained, and even determines exactly which items are eligible for rebates without all the other stuff to begin with, so in reality, about 1-inch of all the paper that was printed out was all that was required.

And it took almost five minutes to print. I even got a bag, JUST FOR THE RECEIPTS.

And the best part is I get to wait for 4 - 6 weeks before my $19 rebate check arrives. I wonder how much paper that will be printed on.

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Comments - Consumers and Companies Connect by Commenting

rpfiii says: (11 months ago)

@youidiot: Obviously, you FAILED to read the entire message. I KNEW the rebate offer number is on the bottom of the receipt. My point was, they had to print out an INDIVIDUAL COPY of the receipt for EACH ITEM WITH A REBATE, even though all I really needed was that number ONCE! I had at least 10 copies of the same 300 mile long strip of paper, that served ABSOLUTELY NO PURPOSE WHATSOEVER.

It appears that you can't read the f*cking note. And FYI I was mailed a check--that's right, a CHECK--about 2 months later.

Seems like you've got the right username for yourself, but you should be looking at the mirror when you say it out loud. Take a step back next time before you start a rant, and try to understand something before you call someone else a moron, moron.

youidiot says: (11 months ago)

if you bought 70 items, NO SH*T your receipt is going to be long. and the 2 rebate numbers are not hidden anywhere. The rebate offer number is on the top of the form, where it says REBATE OFFER NUMBER. and the second one is THE BOTTOM OF THE RECEIPT. Also, if you go online, it shows you a color coded receipt to make it easy for morons like you to figure it out.

Also, had you read the f*cking instructions, (i may be assuming too much that you can read) you'd know that the rebates come on a visa card, not as a check.

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