Home Depot Complaint

"Satisfaction guaranteed" is...

Reviewed by janinesolmes
Complaint

"Satisfaction guaranteed" is written in huge letters on wal-mart. NOT! We bought a Kodak digital camera in March for our silver anniversary trip to hawaii in august. It died in june. Had to send it away for repair. 3 weeks later we got it back with a check-list 'clean bill.' The flash was not working. We had to send it back again-2 weeks gone. On our Hawaii trip the camera froze up 3 times. At a luau, a glass bottom boat trip and a dance show at our hotel. We took less than half the photos we wanted because the camera would freeze open and wouldn't do a thing. We've repeatedly asked for a refund so we can buy a dependable camera. Kodak just wants it sent back again for repair or a "refurbished "camera. I tried to report Kodak to the Better Business Bureau, but they've dropped out. Wal Mart won't do anything because it's after 30 days and under the Kodak maintainance agreement. Satisfaction guaranteed is false advertising. Don't buy anything that might break from Wal Mart! We can never get our 25th anniversary trip back, or the photos we missed out on.

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