direct tv Complaint

problem with sat box

Reviewed by sintra
Complaint

I have 3 boxes from Direct TV , one of them was not picking up the signal for over a month it would pickup and drop it. I did not have time to call so I put it off for about a month and keep paying for the service. When I call it in to the customer service they treated me like I did something wrong to start with. They put me on to a tech which could not fix it or know why it did not pick up so they said they were going to send a tech out to look at it in a week. He came and adjust the sat but said it most likely was a bad box to call them back and have them send a new one out.

Well it worked till the tech left the house so I call Direct TV back and they said they did not believe he said that and I said well you ask the tech your self. They said they can not contact him because he was a contractor and did not know who he was. I said you sent a stranger to my house and you can not even know who he is. Yes they said.

I said if your not going to send out a box then take it out I am not paying for something that does not work. After two manager they finally said they were going to send a box out. Fist they charge me for the shipping , then then they took it off after a month when I contact them. Next they charge me for the tech to come out. They did not say at the time I would be charged for this or I would have just taken the box out, why pay for something that does not work. When I got the bill for the tech I call them they could do nothing. I decided to go with another company. When I when to cancel with Direct TV they offer me $200. to stay and said it was their fault. I said not they had very bad service and canceled.
Next day they called back and said I was treated badly and offered $300 to stay. I said why did I have to quit to become such a good customer. Why not help me when I needed it. I told them now thanks.

A week later they did not send final bill they just pulled the money out of my bank accounts I found it when I went to check my accounts. I call them and said I always pay my bill on time for over three years, why did you just take the money with out sending me a final bill for my account. They said they can do that because it is in the contract. I said that sound sneakily to me.

I will never us they company again, their all for them self and the heck with the customer. I should have known when they installed it what a botch up that was it would end this way. Be aware this is a very uncaring company.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about direct tv!

	Create a support ticket for direct tv!

	More direct tv reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 2x3 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More direct tv reviews

Similar reviews

MeasuredUp Success Stories

"MeasuredUp helped me connect with Sears. The customer service rep at Sears saw my complaint and sent me a message on how to solve the problem" Krista S.