premiumhairproducts.com Complaint

premiumhairproducts.com is horrible! - poor customer service

LVJenny's Picture Reviewed by LVJenny
Please Improve 		0  

I placed an order at this website on 5/18/08. My credit card was immediately charged. A few days later I sent them an email asking why my order had not shipped. No response. A few days after that, I called and left a message. No response. As of 6/4/08, my order... More...





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angelsbyme says: (5 months ago)
0  
I placed an order on 7/2/08, it is now 8/14/08 & I have not received my order. I have called them 4 times, once leaving a message with no return call, the other times their answering machine was full. I have emailed them atleast 4 times, with no response from them. I will now be canceling my order.

mozza says: (6 months ago)
0  
I want to thank you guys for posting your advice and concerns. Everything you have gone through is what i SEEM to be going through! I ordred a product (free shipping) and just e-mailed to ask when it would be shipped. Now, have sent about five e-mails with no response (even from different e-mail addresses). I'm thinking of filing a dispute. Thanks again

JillM says: (6 months ago)
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Thank you for the help. I will email them yet again and try to get my money back. I know where I won't be shopping again!

LVJenny says: (6 months ago)
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I finally ended up sending them another email requesting they cancel my order and refund my money. Surprisingly, they were very quick to do that.

JillM says: (6 months ago)
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I too am having a DIFFICULT time trying to get my products from premiumhairproducts.com. When I called I got a noise that was probably a fax machine. What a dead end? And they use paypal?! I thought paypal did a good job of weeding out scammers! I also was immediatley charged and never received a reply to 2 emails! Did you finally just dispute the charge on your credit card? I am thinking of doing so...



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