Verizon Communications Inc. Complaint

poor customer service - phone, internet, tv

sjseltzer's Picture Reviewed by sjseltzer
Complaint 		 0

Verizon began billing me for someone else's tv service back in the fall of 2007. The tv service wasn't even available to me, but my phone and internet bill began having tv charges. This has gone months and Verizon cannot fix it. I continue to be charged for someone else's account, so my account always looks like I owe money -- which I do not. I pay my portion of the bill every month and call every month to ask them to fix it. The reps who answer the 800 number have no idea what to do. I emailed customer service to tell them I could not get help through the 800 number and they emailed me back telling me to call the 800 number. I have spent hours and hours waiting for reps on the 800 number who cannot help me. Worse, when the tv was finally available in my area, I ordered the tv service and my order was canceled by Verizon because they had an order for another customer at my address (I live in a single family home) and despite five calls to the 800 number to tell them that their repeated phone messages to confirm Ken Phillips service at my house (have no idea who Ken Phillips is, but this was the order they had that canceled my order), they still showed up at my house on the day of Ken Phillips order and did not show up on the day of my order --- even though 3 different reps told me they had canceled Ken Phillips and reinstated me. Then I had to get back in line and wait an additional three weeks for the tv service. But guess what? I am still being billed for the time when I didn't even have the tv service! I am at my wits end and thinking I should just transfer to Cox.

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