Bloomex Complaint

Reviewed by Faye Complaint

0

On Dec. 23 I ordered a 'purely premium' gift basket (148.00 incl. delivery and tax) to be delivered to my in-laws in B.
C. on Dec. 24th. On this date I received an e-mail from Bloomex stating the basket had been sucessfully delivered. However, when I spoke to my inlaws it was clear NO basket had been delivered.

I embarked upon a mission to contact someone from bloomex, largely to no avail. I spent hours on the computer and phone over the course of the following 6 days. AT times making contact through their 'live chat' line..but never getting any firm answers. I was constantly told "a mgr. will be contacting you" which never happened.

6 days later I finally received an e-mail notifying me that the basket 'was hung up in canpar'which I assumed to be their delivery system. I was told the basket would be re-sent that day...no apologies, no explanations...no offer of reimbursement of delivery fees.

It was, but we quickly came to realize through my in-laws description that it was nothing like the expensive basket we had ordered. Instead of the 'gourmet cheeses' and other savory items promised, this basket contained a few sweet items such as cookies and chocolates and little more. When I looked on the bloomex website it was clear they had been sent the very cheapest of baskets bloomex has to offer (24.99) considering I had spent 148.00 for a 'gourmet' basket, I was not at all pleased.

Once again, I returned back to the arduous task of attempting communication with a representative from bloomex. I received an e-mail telling me that they had run out of the basket I had ordered, but a similar one of greater value would be sent in it's place if I agreed. I attempted to contact bloomex to agree to this,as I wanted the basket sent ASAP (my x-mas gift was already a week late at this point) but again spent fruitless hours without making contact.

I finally received a phone call at the end of the day saying that their production facility was completely devoid of any of the items for a food basket of the nature I had ordered. I asked for a full refund of my money and was told all they could offer was a credit for the amount.

I explained that I did not want a credit as I planned on never doing business with bloomex again..yes was told this was all their policy would allow. Apparently if I wanted a full refund they would have to go back to my inlaws,and pick up the completely intact basket. I wasnt sure if the basket was still intact and did not want to burden the intended recipients of my gift with such and issue.

When I received an e-mail verifying my credit I realized it was only for the $119.00 for the actual price of the basket...the delivery fee and tax were not included.

I can only speculate how many others were scammed by Bloomex this Christmas. When sending a gift basket, most people likely don't have a dialogue with the recipient as to exactly what the basket contained, therefore it's easy for Bloomex to get away with charging customers for premium baskets and delivering inexpensive food items.

It was quite clear in my case, they ran short of certain items and simply threw whatever they had left into a basket and delivered it, hoping no one would notice the discrepancy in value.

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