ups portland oregon Complaint

non delivery

derf's Picture Reviewed by derf
Complaint 		 +1

I have been waiting 12 days for delivery of Christmas gifts. I paid for 2nd day air from UPS. The last 2 days their site shows packages out for delivery but I never receive them. Their customer service has told me there is no way of determining where the packages are and that I should be patient. The were not helpful and quite frankly very rude. They admitted that their tracking system does not reflect the actual physical location of the parcel and that they are not responsible for getting them to me at any particular time. I recommend USPS, where the customer service is professional and delivery is a priority. UPS is a sinking ship unless they pay more attention to their customer's concerns.

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Bingo123 says: (10 months ago)
 0
I disagree with you. I mailed a package priority via USPS to family members and the package was never delivered. I also sent something next day via USPS and the postal worker put it in the wrong drawer. Try calling the postal system.....

tdub says: (11 months ago)
 0
I share your incredible frustration with UPS. Our story: Our "2nd day air" delivery has taken ELEVEN DAYS, and still no package arrival! Yes, Portland got hit by a storm which stopped activities in the city for around 2-4 days, yes, it is the holidays.... But there is NO reason this package should be taking more than 11 days to be delivered, especially when it has been sitting in the Portland office for NINE of those days. Thanks, UPS, for making sure our daughter not only did not receive her Christmas present on time, but it will not even be too late for her New Year's Day birthday. I guess we truly do have a bureaucratic, insensitive, lazy, inefficient organization, something akin to the 60's-era Russia. It's the UPS. And it doesn't surprise me in the least that the other poster got nothing but a belligerent, uncaring reply to their complaint from UPS. Nice going, UPS. Pathetic.

tdub says: (11 months ago)
 0
I share your incredible frustration with UPS. Our story: Our "2nd day air" delivery has taken ELEVEN DAYS, and still no package arrival! Yes, Portland got hit by a storm which stopped activities in the city for around 2-4 days, yes, it is the holidays.... But there is NO reason this package should be taking more than 11 days to be delivered, especially when it has been sitting in the Portland office for NINE of those days. Thanks, UPS, for making sure our daughter not only did not receive her Christmas present on time, but it will not even be too late for her New Year's Day birthday. I guess we truly do have a bureaucratic, insensitive, lazy, inefficient organization, something akin to the 60's-era Russia. It's the UPS. And it doesn't surprise me in the least that the other poster got nothing but a belligerent, uncaring reply to their complaint from UPS. Nice going, UPS. Pathetic.

nilocor says: (11 months ago)
 0
I just had a package take 17 days for UPS to deliver in Portland. The package had to travel 10 miles! UPS is a disaster. Neither Fedex or USPS had this problem.




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