Best Buy in home service Complaint

no parts - Insignia

spjerry's Picture Reviewed by spjerry
Please Improve 		0  

Purchased 37'HDTV October 07, TV problem Jan. 08. Technician ordered
part and I continue to get part backorder date from March now possibly
April. In Home service has told me that
report will be made and within 5 days I
will know if they will replace TV. I
feel due to long wait TV should be replaced and If this does not occur.
I will take more severe steps. Be aware
when dealing with best buy in home service .


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Adamant says: (1 month ago)
0  
Best Buy used to be my favorite store. Because I have spent so much money there I am a Best Buy Premium Black Tie member. I just bought a 42 inch Panasonic Plasma flat screen TV. I've been trying to get it repaired. The problem is the menu's pop up on their own at random and block the picture. Then the remote control can't close the menu. The menu scrolls through the options on its own. Often things get selected off the menu on their own. For example, it may select "game" for video game when I am watching TV and then the picture goes out. I have the 4 yr service plan. I need to have the main board replaced, but the tech's keep trying other things and don't order the main board. Most visits they just look at the TV, do nothing and they close the trouble ticket. This has been going on for 3 months now. I am up to 9 technician visits for the same problem but no results. Best Buy threatened to start charging me for visits if I keep calling them. In addition, some of the technicians have been rude to me. For example, I have been lecture over not thoroughly reading the instruction manual. Well, I have read the instruction manual from cover to cover and that still isn’t going to fix a defective main board. Other Technicians don’t show up when they are scheduled to.
I feel like I’ve been scammed over the Service Plan. I wish I never bought this TV and Blueray DVD. I'm so frustrated.
Adam Norten


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