DirecPath Complaint

move somewhere else

Reviewed by janetanand
Please Improve

I agree with the above poster. If you are moving in an apartment complex and you find the cable/internet provider is DirecPath , then move somewhere else. Our apartment complex changed to this company and it has been the worst experience with a company in my life. First they missed all of the scheduled appointments to install the internet and did not call to inform me of this. Then when complaining to customer service they could not find my account number even when I had the bill directly in front of me and read it off to them. It usually took about 3 phone calls to them to find a person who could located my information and this took several hours of my time. Next I got billed for internet service from the time it was supposed to be installed not when I actually got it. It took several phone calls and headaches to straighten this out. They would tell me it was corrected and then the next month it was not adjusted on my bill. Even our apartment complex managers hated this company. I would advise to just stay away from these losers.

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