Sprint/Nextel Complaint

misleading customers when trying to disconnect service

Reviewed by jenny
Complaint

I lost my phone back in Dec. 2007. I immediately called to cancel and disconnect my service being that my contract had expired and it was on a month to month. Almost 3 months later I'm receiving a bill charging me for the months after I had already cancelled. I called Sprint and they're saying that I didn't really disconnect that I cancelled service. They're misleading the customer when you say disconnect and they say ok were going to cancel it for you. Then they continue to bill you. How can I have them disconnect a phone for which I have no more. There giving me a hard time and I believe I shouldn't have to pay from the day I first made that call.

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