mercantila.com Complaint

merchantila is the worst

Reviewed by brewh
Complaint

merchantila has been the worst customer service experience i have ever been through. first, their website advertised a table & chair set as "in stock". yet after 1 week of waiting we only rec'd a table and was told "the chairs were being delivered seperately". that was a lie. a week later we were finally told that the chairs were discontinued and that they could not get us them. i was furious at the fact that: 1) they advertised the set was "in stock" and 2) they would only ship the table knowing they had no chairs! we have tried many call to merchantilar trying to return the table. however, we have not received a response from merchantila and our calls go to people who say "they can not help me". reading reviews here, i am not alone. what a horrible company! if you buy something from them, pray it is is descent shape or you are out of luck!!!

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