Comcast Complaint

loose cable

FriPilot's Picture Reviewed by FriPilot
Please Improve 		0  

I've had Comcast's internet service for about 7 months now. It works flawlessly and it's fast. My only gripe is the price ($65 p/month!)

A few months ago, the wind took my cable down from the pole beside the house. Wonderful .. now I have a cable hanging across my driveway at a height low enough to snag anyone taller than me, or any tall (pickup height or greater) vehicle that happens to drive in. I called the local office. They said it will be a week, A FRIGGGIN WEEK to have it fixed. I cited the low hanging cable as a safety issue. No change. Sorry Charlie. So, I emailed the main Comcast office complaining about the poor service. I got the typical runaround. I emailed a response, worded in more terse terms. They must have escalated the issue, as I received a very apologetic email from a service rep. However, it would still take a week to get the cable nailed back up. Unacceptable. I just don't buy that there wasn't a Comcast installer somewhere nearby, who could have whipped in, put the damned thing back up, and whipped back out in about 15 minutes. That poor service, coupled with the high price, has me looking for another provider. Sadly, no-one else in the second largest city in New Mexico can match the speed that Comcast offers. Qwest, because I live 15 miles out of the city, needs me to go through, and pay, a separate internet provider. And this would only get me 1/2 the speed I have now. I guess I'm stuck with Comcast until the competition start competing :(



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