Bank of America Complaint

loan modification

Reviewed by buzz
Complaint

went for a loan modification and was treated like crap for almost a year. i was lied to cursed at hung up on. i called to complain and was told what do you want us to do. i ask to speak with a manager 10xs never heard from no one

BOFA is not a company to do trust i took all my money out wrote a letter never got a response. they dont care about anything but there big pay checks. plus they dont care about there guys fighting for us in iraq. they showed that by pulling the flags when a soldier was killed.

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Comments - Consumers and Companies Connect by Commenting

rolltide says: (1 week ago)

Dec 08 my pay was reduced due to the economy, I fell 2 months behind in payment.Everytime we asked about a modification, we were told we made too much money(42000 yrly)and were not behind enough to qualify....a month passed and we get a FedEx envelope with new agreement, we provide documents requested and get it notarized.....they were agreeing to move 2 late payments to rear of loan and we would not pay for the next 2 months but our payment would increase by 26.00 per month,we get notice today that payment has increased 175.00 vs. the 26.00 due to projected taxes and insurance. We are in worse shape now than before we asked for help!

johndon says: (1 month ago)

I have the same experience in BOA. I tried to reach the loan modification group several times, and finally after a half-an hour waiting, I get the line. They keep on transferring me from one department to another for two hours, and hung up on me finally without even let me know the right department or a valid phone number. It’s a nightmare!!

renner says: (2 months ago)

BOA home retention department is the worse I have ever dealt with. You can not talk to anyone that is working the modificaiton of the loan and they do not communicate with you. They lie, and have no concern for you. They foreclose on your home all the while they are telling you they are working on home modificaiton and the recording says please do not try to talk with us as this delays the process - process of what, them foreclosing on your home. Pull all your money out of BOA or anything that has BOA affliated. with it. This company is the most unethical there is.

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