AttUverse Complaint
lack of professionalism - AT&T U-verse service
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Reviewed by kirby Please Improve |
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I had my ATT Uverse instalaltion about a week ago. They showed up on time and even called me 30 min before arrival. I was pleased until the service person showed up. She had a handsfree talking device on her ear and already talking to another party that was not work related. It took her 4.5 hours to set up 2 boxes and an internet modem. She was talking on her phone and giggling all throughout the duration she was in my house. Very unprofessional. AT&T need to screen their service crew or perhaps require them to take a work ethics class.
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this is to advise you that i am totally outraged at this service. today i have found that my land lines were disconnected and contacted att repair service on a cell phone. it took three and one half hoursto discover that my land lines were disconnected because i signed up for an att cell phone.we were pushed on hold and trsnsferred from tp repair to landlines to wireless to business office to porting and finally swb.this took up air time from 2:30 to4:37. i found that userve cancelled my land lines and assigned to the cell phone . i was never told this was to happen .finally i was able to get my land lines restored and a number assigned to the cell phone. i will not pay ann re connection charges and the restoration order is c799041 there was absolutely no excuse for this foul up and i am outraged in as much i have a sbc customer for 56 years and also a stock holder. please investigate this on my userve account and get it cleared up
george r.thompson>thompson3174@att.net> userve password 7706 ss.n 2154
george r.thompson>thompson3174@att.net> userve password 7706 ss.n 2154
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