Time Warner Telecom Inc. Complaint

if there were choices...

Reviewed by SallyNYC
Please Improve

these folks would be gone (quicker than you can say "kaput"). When there is a problem with the high speed computer hook-up, you can kiss the day good-bye and just hunker down to multiple conversations with arrogant & dumb (a lethal combo) "customer service" people. Their snotty attitude is only compounded by too-loud "Fur Elise-type" hold music, which only serves to infuriate the hapless customer who can either put-up or shut-up. I have clocked hold-time at 67 minutes (just to get near snotty rep # 1). Entire afternoons have disappeared, hostages to this process. By the time the repair person comes out (an appt with-in the week usually requires shameless begging and crying--no joke), you are docile. Now if the FIRST repair person could fix it--maybe OK. I have been through 3 different repair ppl (and a foreman) on the latest Road Runner fiasco. The FCC does NOT govern internet connections and passes this little problem to the individual states. The state and municipal entities try to foist the problem back on the FCC>

When Road Runner works, it is lyrical. Whe it does not (usually 2-3 times per year), it is desperation and degradation.

	Are you a decision maker at this company? Claim this company

	Company: Respond to this review

	Consumer: Post a reply for this review

	Write a review about Time Warner Telecom Inc.!

	Create a support ticket for Time Warner Telecom Inc.!

	More Time Warner Telecom Inc. reviews, complaints, compliments and support tickets

Comments - Consumers and Companies Connect by Commenting

frugalgramma says: (10 months ago)

I had really bad experiences with Road Runner too, and finally just had to pay a bit more and go to AT&T for high speed internet. It is trouble free!

View all comments

Post a comment for this review

Share This Review

Link to this review, copy and paste the code below to your website or blog

More Time Warner Telecom Inc. reviews

Similar reviews

- RESOLVE COMPLAINTS
- MAKE SUGGESTIONS
- GIVE ADVICE
- ANSWER QUESTIONS
- RECOMMEND COMPANIES

WHO WE ARE - MeasuredUp is the leading customer service resolution website where tens of thousands of consumers and participating companies connect and solve problems

HOW IT WORKS - Write a review explaining your complaint, question or suggestion. Then, participating partner company employees and customers answer you

GET STARTED NOW - Consumers and Companies, click the specific icons below to start a FREE direct connection to ask and answer questions