DirecTV Review

i work for directv in the...

christian's Picture Reviewed by christian
Review 		 0

i work for directv in the technical support department. i admit we have some problems. But who doesn't. I get calls all day from people with simple problems. and usally a few simple trouble shooting steps will resolve the issue.But our customers don't want to hear that. We really do care about our customers and thier issues and do pur best to meet your needs. When you call screaming and cussing that one of your 7 tv's is out it's just not right. were just people. i'm not the head of directv. I'm just some guy in a little cubilce in a call center. I'm just trying to do my job. if you have 7 tv's and only one isn't working don't freak out on the poor guy or gal on the phone just go watch one of your other tv's. I make not that much to spend 10 hours a day on the phone to take your calls and listen to you yell at me, I don't control the dates for service calls, i don't control your bill, and i didn't personaly come out and break your satellite dish. So don''t take it personaly with me. so in conclusion take it easy on the little guy were just here to help. we don't come to your job and screm at you. when you call in think about how you would feel if you were on the other end of line listening to you scream.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More DirecTV Reviews and Complaints More DirecTV reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


gfgriepp says: (6 months ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 7x4 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More DirecTV reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team