priceline.com Incorporated Complaint

i purchased a ticket from...

Reviewed by beverlycarter
Please Improve

i purchased a ticket from priceline. when i got the iteneray the ticket was backwards. i keyed in the computer that i was leaving jackson, ms on 11/15/07 going to toledo and leaving toledo on 11/25 instead the itenary that they gave me once i purchased the ticket was backwards. i called them immediatly and told them of the error. not only did they charge me a $100 fee for cancelling a trip that i didn't ask for they refused to refund the money into my account until 7 to 10 business days. the ticket was for my daughter who is in college. the college closses on 11/16 and the students must vacate, but because priceline took the last money that i have in my account i am unable to get her home and she's stuck in ms. with no place to go for ten days.....

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gemallison says: (1 month ago)

I am a regular customer of Priceline.com and I am saddened by what happened to you but we really can't put the blame on the company. The computerized system is designed with double checks to make sure that you don't commit any mistakes. They would have to charge for every transaction and it would be difficult for the business if they have to payback every customers mistake, as customer we have to be very careful with this technological components of modern systems. Can't blame the computer if they will automatically charge you for you action that was verified by you. On top of those isolated errors (usually human errors) the Priceline.com is a very good alternative to long cueing in airline booking during those olden days, the manual system.

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