virgin mobile usa Complaint

Reviewed by virginrippedmeoff Complaint

0

i have been a virgin mobile user for about seven years now. i have bought virgin mobile pre paid top up cards at cvs many times. i never had a single problem, and then it happened. i bought a new cvs virgin mobile recharge card on monday december 22,2008. i tried to add the time to my phone only to get a message from virgin mobile that the card was out of date and not valid. and then virgin mobile refused to add the twenty dollars to my phone. after several phone calls to virgin mobile i was told to return to cvs and have the store fax a copy of the receipt to them. i went back to the cvs where i bought the card the store manager and the shift manager went out of their way to do just what virgin mobile ask of them. cvs can be proud of these men. they know what customer service is. i saw them fax the receipt myself. yet virgin claims they never did, the manager sent it again, virgin mobile says we did not send it. yesterday was christmas day, i didnt get to call my mother, as i dont have any time on my phone. today is december 26 2008 and still no time. my mother went out and bought another top up card and put time on my phone so she could call me today. but i am yet to see the time i have already paid for. shame on you virgin mobile for using cvs to rip people off. i will return to my cvs store but it will to be to buy prepaid cards for a tracphone.

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