gamestop Complaint

gamestop-epic fail

Reviewed by dayna72
Complaint

Date: Sun, 25 Jan 2009 11:33:02 -0600
> From: storeissues@ gamestop .com
> > Subject: Re: TellGameStop Issue (KMM4533859I15977L0KM)
>

> Dear Valued Customer,
>

> Thank you for your feedback.

>

> Unfortunately we will be unable to file your compliant against store

> 2666. The reason for this is because the store associate was following

> our Return/Exchange Policy. We do not allow refunds of opened new

> games, used games outside of 7 days from the date of purchase, or

> unopened new items outside of 30 days from the date of purchase.

> Exchanges will be offered for defective items up to 30 days after the

> purchase. You can review the GameStop Return Policy at anytime prior to
> the purchase, either at the front window or the register. The Return

> Policy is also printed on the receipt. We apologize for any

> inconvenience.

>

> Additionally, preorders must be picked up at the store in which they

> were made, because you are reserving a physical item to be ready for

> pick-up, and the store makes their orders based upon these preorder

> numbers. If everyone who preordered at every Gamestop decided to pick

> them up at one location, there would obviously not be enough to go

> around. Preorders are always refundable, and your money has not been

> lost. You simply need to visit the store where the preorder was made

> for a refund.
>

> If you have any further questions please respond to this email.
>

> Best Regards,
> Justin
> GameStop Customer Service
>

>

> Original Message Follows:
> ------------------------
> Date Received: 1/24/2009 8:19:11 PM
> Receipt Date:
>

> Store(Information) - Transaction number: 02666 / 01 - 018
> Feedback number: 372k7 - 3yhuj
> Comments: I wanted to get a wii for my son for Christmas. Knowing that I
> probably wouldn't be able to buy one around the holidays I started

> looking in June. I happened to get one when I found out a shipment came

> in the end of July. My friend and I both bought one. I put the wii in

> the closet and waited for Christmas, happy that the big present was out

> of the way. We spend quite a lot of money at Gamestop but after the

> customer service I encountered recently we are considering shopping

> elsewhere. When my son opened his wii he was pleased but asked if he

> could exchange it for an xbox IF we could transfer the data from our

> other xbox. So after getting conflicting information for different

> employees about transfering the data, we finally got the answer we were

> hoping for and headed to gamestop to exchange the wii for the xbox.

> However, we were told we could not exchange it (nor were we given any

> other option)due to the purchase being in July. If I could have gotten

> it in Dec. I would have and there would be no issue. I opened one remote
> to check it out becasue it looked different from our current wiis

> remote, other than that nothing had been opened. He treated me as if I

> was trying to pull something on him and pulled the "policy" card. I

> simply wanted to exchange the Christmas gift for what my son actually

> wanted. I know that there are policies butI'm also aware that policies

> have gray areas as the majority of my job is customer service. My other

> issue is I reserved the world tour at one game stop that's not by my

> house and tried to pick it up at the one by my house and was told I

> couldn't pick it up at a different store-even though I asked before I

> reserved it-so I had to pay full price and lost my reservation money. I

> need to know if something can be done. We have several other options for
> our gaming needs. We spend quite a bit of money at Gamestop monthly but

> cannot keep dealing with these issues. On a good note, until recently I

> have had a great experience with Gamestop but due to the 2 recent issues
> that now have cost me $295.62 I will be unable to spend any more money

> with your company unless these isues can be resolved. We have another

> wii, 2 ps2s,an xbox & 2 WOWers

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