Indiaplaza.in Complaint

dont buy any electronic item

Reviewed by sumitmalhotra
Complaint

Buying an electronic item from online store. I thought in India it has started (buying online) but it seems the processes in place for online shops are still in nascent stages. I have been buying books from Indiaplaza and was satisfied with their service. But first time I bought an electronic item, the website shows 12 working days for the product. I asked customer care if there is any expedite shipping they said no. I told them I need the product earlier than 12 days they said they will try but cannot ensure. Then for 12 days I called regularly to know the status of the product but these people said its under process. After twelve days I asked them to cancel the order then they said its not available thats why they have to cancel the order. Ridiculous! They should have told me and I would have bought from somewhere else.

After canceling the order they said it will take 4 working days to refund the money. On third day I called again and they say the process has not been initiated. And it will take another three working days. This is really poor quality customer service.

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Comments - Consumers and Companies Connect by Commenting

aryan says: (5 months ago)

This is the worst online site i have ever seen ... though they have US cusstomer care centre but those guys never pik up the fone .. and even if they pik they hav standrad asnwer to u queries ... "we r
looking into it"
When u mail them ... there replies are again steretype kindda ...
""We apologize for the inconvenience caused to you.
We are checking with the status of your order with our Indian fulfillment team,
please bear with us; we will keep you posted with the status of the order in 48
hrs.
Warm regards""

I had to deliver a gift for my frends marriage and ordered well in advance. But even after that des guys were unavble to get it done .Finally after a months wait i had to cancel my order ... REAL BAD !!!
I wouldnt recommend this site even to my foes :) ....

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