windstream Complaint

disappointing service - DSL

FairyGodmother's Picture Reviewed by FairyGodmother
Complaint 		 0

I changed from dial-up to high speed DSL Sept., 2007. Picked Windstream because it is our phone service provider. The first 3 to 4 months were perfect. When they transferred customer service to India, service degraded. Each bill was more than the previous bill. They slowed down the DSL and offered high speed for $5 more per month. I DID NOT SIGN UP FOR THE INCREASED PRICE, BUT I WAS CHARGED THE EXTRA FEE. DSL is still slow. Lots of trouble with the connection. I will change carriers before I continue to struggle with this company. I get physically ill when I have to deal with the Indian customer service. Great way to RUIN a good business!!! Way to go folks.

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